At AAAlver, we are committed to providing high-quality IT services and support. Since our services are strongly online and require significant time and resources, our refund policy is structured as follows:
- No Refunds for Completed Services
Once our IT services are rendered, whether it’s a network setup, security audit, or consultancy, they are considered final and non-refundable. Our team works diligently to ensure that services are delivered to your satisfaction before completion. - Pre-Subscription Services
If you have subscribed to any of our services and wish to cancel before the service has been delivered, you are entitled to a full refund for the unused portion of your subscription. Once the service has begun, refunds will not be issued. - Defective Services
In the unlikely event that you encounter any issue with the services we provided, we will work with you to resolve the problem promptly. If we are unable to rectify the situation to your satisfaction, we may, at our discretion, issue a partial refund based on the circumstances. - Cancellation & Refund Process
To request a refund or cancellation, you must contact our support team within 7 days of service delivery. After this period, no refunds will be issued. - Support and Resolutions
While we do not offer refunds for completed services, we offer unlimited support to ensure that our clients receive the best possible experience. Should you have any concerns about the service, please contact us for assistance.
Our goal is to provide exceptional service, and our refund policy ensures that both the client and our team can focus on the successful execution of IT services, without ambiguity. Please feel free to reach out to us with any questions about our refund policy.